We want you to buy with confidence. Because our items are pre-owned, please read this policy before purchasing. It forms part of our Terms of Service.
7-Day Satisfaction Window
If an item arrives and it isn't as described, you may request a return within 7 days of delivery or pickup. Contact us at hello@officefurnituredirect.ca with your order number and photos, and we'll make it right — repair, replacement, or refund.
What's Covered
- Item materially different from its listing or photos.
- Undisclosed damage that affects function (a chair that won't lift, a drawer that won't lock).
- Item that arrives damaged in transit (keep all packaging and tell us within 48 hours).
What's Not Covered
- Normal cosmetic wear that was disclosed in the listing (our items are used).
- Change of mind after an item has been used, modified, or is no longer in the condition it shipped in.
- Buyer's remorse on final-sale or clearance items, where clearly marked.
How Refunds Work
Approved refunds are issued to your original payment method once the item is returned and inspected. Original delivery is non-refundable, and return transport is the buyer's responsibility unless the item was misdescribed or arrived damaged, in which case we cover it. Refunds typically post within 5–10 business days of inspection.
Local Pickup
For local pickup in Edmonton, please inspect the item at collection. Once collected, the 7-day window still applies for undisclosed defects, but not for issues you could reasonably identify on inspection.
Start a Return
Email hello@officefurnituredirect.ca or call 587-555-0100. Have your order number ready and we'll guide you through it.